Frequently asked questions
Do you have a question about our UV-protective swimwear, sizes, shipping or returns? On this page, we have collected the most frequently asked questions for you. This way, we can help you quickly. Is your question not listed? Please feel free to contact us. We are happy to help!
Order
Select the product and make sure you select the correct size. The items will appear in your shopping cart. When you are finished shopping, proceed to checkout and enter your shipping information. Your order will be processed once payment is complete.
No, it is not necessary to create an account.
Should you wish to make a change to your order, please contact us as soon as possible via info@beachandbandits.com. We will see what is possible.
A pre-order is an additional option and service for our customers. Some items are so popular that they sell out quickly or are still on their way to our warehouse. With a pre-order, you can order these items in advance before they are directly in stock. This way, you are guaranteed your favourite Beach & Bandits item as soon as it arrives. For every pre-order item, we state an estimated delivery date. We always do our utmost to meet this date, but this is never 100% certain. Sometimes a delivery may shift slightly due to production or transport circumstances. Pre-orders are always delivered 100%, so no worries and happy shopping!
Pay
Beach & Bandits accepts the following payment methods: iDEAL, Mastercard, Maestro, Visa, Minitix, Paypal, and Klarna
Fill your shopping cart and click order. Your discount code can be entered in the field 'discount code'. Then click apply and the discount will be processed.
Shipping
Yes, we ship worldwide. If your country cannot be selected at checkout, please contact info@beachandbandits.com
Orders placed before 3 PM are usually shipped the same day. Orders within the Netherlands and Belgium are generally delivered within 1 to 2 business days. For other countries, this may take longer.
As soon as your order has been dispatched, you will receive a track & trace code by email. You can use this to track the status of your order.
EXCHANGES & RETURNS
Is your order not entirely to your liking? Follow the steps below to return your order within 14 days.
To request a return, register your return here and follow the steps in our return process.
Once we have received the item(s), the item(s) will undergo a quality check.
Once the return has been accepted, all successfully returned items will be credited to the payment card used to originally purchase the items. Original shipping costs will not be refunded. You will receive an email notification once the refund has been initiated.
Please note: We do not reimburse return shipping costs; these shipping costs are therefore at your own expense. For more information or questions, please send us an email; we are happy to help you.
Return address: Beach & Bandits BV, Duinpad 7, 2225HN Katwijk aan Zee
Please note: We do not reimburse return shipping costs; these shipping costs are therefore at your own expense. Keep your track & trace code safe!
Unfortunately, it is not possible to exchange your purchase for a different size. Our stock is limited and sizes sell out quickly, so we cannot guarantee that another size will still be available. We recommend re-ordering the desired items.
We do our best to refund the amount of returned items as quickly as possible. Depending on your bank, this may take up to 3-7 days after we have processed the return.
Contact us
If you have any questions, please contact info@beachandbandits.com We will get back to you as soon as possible.
For wholesale inquiries, please contact hans@beachandbandits.com